Frequently Asked Questions
Everything you need to know about our premium gear and services.
What is the WANDRD lifetime guarantee?
We stand by the quality of our gear. All WANDRD products come with a lifetime guarantee against manufacturing defects to ensure your adventures never stop.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days depending on customs.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Are WANDRD bags waterproof?
Our bags are built with weather-resistant materials and YKK weather-resistant zippers. While they are highly water-resistant and can handle heavy rain, they are not designed to be fully submerged.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to import duties and taxes upon arrival in your country.
How do I clean my WANDRD gear?
We recommend spot cleaning with a damp cloth and mild soap. Do not machine wash or dry your bags, as this can damage the weather-resistant coatings and hardware.